FREQUENTLY ASKED QUESTIONS
Because of the conditions created by COVID-19, orders may take up to 10-20 business days to ship. We are going through an unbelievable phase of staff turnover, supply chain disruptions, and COVID-19 related shutdowns that have severely impacted processing, shipping, and delivery. Tracking notification emails are sent as soon as shipments are processed. AK, HI, outlying territories and international destinations may take longer. Shipping time does not include processing. We do not currently ship to PO Boxes.
Once your order has shipped, you will receive an email with tracking information. If you do not receive a tracking email, just email us at email@example.com and we will send it to you.
We gladly give a 20% discount For bulk orders greater than 100 items for businesses and events excluding limited edition candles, email firstname.lastname@example.org.
All sales are final. Please purchase Route insurance with your order to be compensated for any items broken during delivery or upon arrival. If you do not purchase insurance, you will have to file a damage claim with the shipping carrier.
Because we are a small company, we cannot modify or cancel orders after payment confirmation.
If you have received a delivery confirmation from the delivery carrier but have not physically received the package, please contact the delivery carrier to process a missing/lost package claim for a full refund of your order and shipping fees from the delivery carrier. Once we send your package, we have no control over how or when the package is delivered. The package may be lost, delivered to the wrong address, or stolen. Please use your tracking number and proof of purchase to file a claim with the delivery carrier used to ship your order (UPS, USPS, DHL, or Fedex).